Draft Work Programme 2025-2026 (HTML)
An HTML version of Consumer Scotland's Draft Work Programme 2025-2026
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Letter from the Lord President - January 2025
A letter from the Lord President of the Court of Session to Consumer Scotland Chief Executive Sam Ghibaldan to on issues faced by clients of the former firm of solicitors WW & J McClure.
How to meet the consumer duty: guidance for public authorities HTML
An HTML version of Consumer Scotland guidance for public authorities on how to meet the consumer duty.
Understanding the experience of small businesses as consumers
Information for small businesses on research being conducted by IFF Research on behalf of Consumer Scotland.
Response to Ofgem Consultation: Heat networks regulation: authorisation and regulatory oversight (HTML)
A Consumer Scotland response to Ofgem's consultation on Heat networks regulation: authorisation and regulatory oversight.
Ofgem Consultation: Heat networks regulation: authorisation and regulatory oversight
A Consumer Scotland response to Ofgem's consultation on Heat networks regulation: authorisation and regulatory oversight. This document is available in PDF and HTML formats.
Understanding the experiences of small businesses as consumers
Information for small businesses on research being conducted by IFF Research on behalf of Consumer Scotland.
Letter to Minister of State Department for Science, Innovation and Technology Sir Chris Bryant MP (HTML)
An HTML version of a letter to Minister of State Department for Science, Innovation and Technology Sir Chris Bryant MP.
Response letter from Ministerial Support Team Department for Science, Innovation and Technology
An HTML version of response letter from Ministerial Support Team Department for Science, Innovation and Technology.
Consumer duty: consultation analysis
An HTML version of an analysis of responses to a consultation on draft consumer duty guidance published by Consumer Scotland in March 2023.