Accessibility statement for Consumer Scotland

This website is run by Consumer Scotland. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • zoom in up to 200% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • some document formats on such as PDF and Excel may not be fully accessible. Where possible we make documents accessible and/or provide a suitable HTML alternative. 

How accessible is this website  

We are not aware of any non-accessible areas of the site.   

What to do if you cannot access parts of this website  

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:  

Consumer Scotland

Meadowbank House,
153 London Rd, 

We will consider your request and get back to you in 20 working days.  

Reporting accessibility problems with this website  

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

Enforcement procedure  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Technical information about this website’s accessibility  

Consumer Scotland is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 

How we tested this website  

This website was last tested on 3rd August 2022. The test was carried out by Storm ID. We tested a sample of all page types available on the following the site: 

This statement was prepared on the 23rd of May 2022. It was last updated on 17 November 2023.