Our work

Consumer Scotland is the levy-funded advocacy body for the energy, post and water sectors in Scotland and we work in consumer markets across the wider economy. We also undertake investigations to improve outcomes for consumers.

Consumer Markets

Consumer Scotland works across a range of different markets to ensure consumers can access goods and services that meet their needs, both now and in the future.
Energy

As the levy-funded advocacy body for electricity and gas in Scotland we advocate to help consumers deal with current affordability challenges as well as seeking longer term market reforms.
Investigations

Where Consumer Scotland discovers credible intelligence of harm to consumers in particular sectors or as a result of particular practices we may choose to investigate.
Post

As the levy-funded advocacy body for the post sector in Scotland we seek to put consumer interests at the heart of decisions about the future of UK postal markets.
Research and Analysis

Research and analysis informs all of Consumer Scotland's work on the key issues facing consumers in Scotland.
Water

As the levy-funded advocacy body for the water sector in Scotland we work to ensure the affordability of water charges while also supporting the investment required to adapt to climate change.