Contact us

Consumers

Consumer Scotland does not provide advice direct to consumers and we do not operate a telephone number advice line for the public, but we want to make sure you get the help and support you need.

For free and independent advice across a range of subjects including consumer advice, home heating, heat networks, money, postal services and energy you can contact the advice agency Advice Direct Scotland. The telephone number for Advice Direct Scotland is 0808 800 9060. You can contact them between 9am-5pm Monday to Friday.

If you need help or support with a consumer issue you can also access our Information for consumers page which includes a list of organisations that may be able to help you.

Contacting Consumer Scotland

You can email us at: info@consumer.scot

Or write to us at the following address: 

Consumer Scotland

Thistle House

91 Haymarket Terrace

Edinburgh

EH12 5HD

Alternatively, you can complete the form at the bottom of this page.

Media enquiries 

For press enquiries, contact comms@consumer.scot. This mailbox is monitored between 9am and 5pm Monday to Friday excluding bank holidays and weekends.

Mailing List

To get instant access to all our news, blogs and publications sign up to our Mailing List

Freedom of information 

For freedom of information (FOI) requests, view our guidance.

Making a complaint about Consumer Scotland 

If you are dissatisfied with our service, or Consumer Scotland, we would invite you to tell us. Our Complaints Policy describes our complaints procedure and how to make a complaint.