Publications

Showing 1-10 of 283 results for

• Annual Report on consumer advocacy in energy and postal markets

  Annual report on consumer advocacy in energy and postal markets for the Department for Business, Innovation, Science and Trade.

  Last updated 13 Oct 2026

• Consultation on swifter and simpler competition redress, regulatory appeals and competition enforcement

  Response to a UK Government consultation on swifter and simpler competition redress, regulatory appeals and competition enforcement. This document is available in PDF and HTML formats.

  Last updated 09 Oct 2026

• Future of Trading Standards in Scotland

  Consumer Scotland options paper following a request by the Scottish Government to review the future of trading standards and consumer enforcement in Scotland. This document is available in PDF and HTML format.

  Last updated 09 Oct 2026

• Consultation on packaging, appearance and display of tobacco and vapes

  Consumer Scotland's response to the UK Goverment's Department for Health and Social Care consultation on tobacco and vapes to assess options for packaging, appearance and display. This document is available as a PDF and HTML.

  Last updated 07 Oct 2026

• Consultation on grounds for extension to the Heat Trust scheme

  Consumer Scotland response to the Heat Trust's consultation on grounds for extension to scheme end date.

  Last updated 07 Oct 2026

• Consultation on fraudulent digital advertising codes of practice

  Consumer scotland response to an Ofcom consultation on fraudulent digital advertising codes of practice. This document is available in PDF and HTML formats.

  Last updated 07 Oct 2026

• Consumer Welfare Report

  Consumer Scotland's first statutory Consumer Welfare Report into how well the interests of consumers are being served in Scotland, where harm is being caused and the nature and extent of that harm.

  Last updated 05 Oct 2026

• Consumer Scotland Performance Framework

  Consumer Scotland's Performance Framework through which we measure our influence and impact. The document is available in both PDF and HTML formats.

  Last updated 02 Oct 2026

• Connected consumers: Making telecommunications markets work for consumers in Scotland

  Consumer Scotland report on equitable access to broadband and mobile telecommunications services in Scotland to allow all consumers to take up opportunities to work, connect and contribute to society. This document is available in PDF and HTML format.

  Last updated 26 Sept 2026

• Investigation launch: Consumer advice and information in the age of AI

  Consumer Scotland investigation launch into the benefits and risks for consumers in Scotland of using generative artificial intelligence tools (AI) to seek information and advice, pursue complaints or engage with organisations. PDF and HTML versions are available.

  Last updated 22 Sept 2026