Consumer Scotland statement on reforms to the Universal Postal Service
Regulator Ofcom has announced changes to the Universal Service Obligation (USO) on Royal Mail.
Consumer Scotland is the statutory and independent body for consumers in Scotland
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Our role
We were established by the Scottish Parliament to advocate on behalf of consumers and represent consumer interests.
We work in partnership with businesses, consumer bodies, the public and third sectors to promote the interests of consumers, understand consumer vulnerabilities and promote good business practice.
About us
Our structure
Consumer Scotland is an independent, Non-Ministerial Office accountable to the Scottish Parliament.
Find out more about who we are.
Who we are
Our strategy
Our Strategic Plan 2023-2027 sets our priorities for the next four years