Customer complaints key to improving Scotland’s water sector
Consumer Scotland seeking greater transparency over complaints data.
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Ofcom urged to keep price cap for Second-Class stamps
Retention of cap would protect consumers and small businesses reliant on postal services.
Scotland facing significant rise in water poverty as bills set to increase
Consumer body urges better financial support to protect low income families.
Fundamental reforms needed to improve Warm Home Discount
Action required to address “stark deficiencies” in the scheme.
Urgent action needed to improve transport for disabled people in rural Scotland
Disabled people highlight issue as significant barrier to accessing services.
Significant challenges facing heat network customers in Scotland
New report highlights high prices, billing issues and reliability concerns.
Consumer Scotland publishes draft work programme
Consultation launched to help shape priorities for 2026-2027.
Affordability concerns as water bills set to increase
Scottish Water announces rise of 8.67% from April.
Greater protection for homes and businesses on heat networks in Scotland
Regulation introduces new rules on billing, fair pricing and handling of complaints.
Unacceptable delays to Christmas mail
Consumer Scotland urges action by Royal Mail and Ofcom to prevent future disruption.