How to meet the consumer duty: guidance for public authorities HTML
An HTML version of Consumer Scotland guidance for public authorities on how to meet the consumer duty.
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Understanding the experience of small businesses as consumers
Information for small businesses on research being conducted by IFF Research on behalf of Consumer Scotland.
Response to Ofgem Consultation: Heat networks regulation: authorisation and regulatory oversight (HTML)
A Consumer Scotland response to Ofgem's consultation on Heat networks regulation: authorisation and regulatory oversight.
Ofgem Consultation: Heat networks regulation: authorisation and regulatory oversight
A Consumer Scotland response to Ofgem's consultation on Heat networks regulation: authorisation and regulatory oversight. This document is available in PDF and HTML formats.
Understanding the experiences of small businesses as consumers
Information for small businesses on research being conducted by IFF Research on behalf of Consumer Scotland.
Letter to Minister of State Department for Science, Innovation and Technology Sir Chris Bryant MP (HTML)
An HTML version of a letter to Minister of State Department for Science, Innovation and Technology Sir Chris Bryant MP.
Response letter from Ministerial Support Team Department for Science, Innovation and Technology
An HTML version of response letter from Ministerial Support Team Department for Science, Innovation and Technology.
Consumer duty: consultation analysis
An HTML version of an analysis of responses to a consultation on draft consumer duty guidance published by Consumer Scotland in March 2023.
Letter to Law Society of Scotland Regulatory Committee - January 2025
An HTML version of a letter from Consumer Scotland to the Law Society of Scotland Regulatory Committee.
Citizens Advice Star Rating Review consultation 2024-2025
A response from Consumer Scotland to a consultation by Citizens Advice on the Star Rating Review which compares energy suppliers based on their performance against specific measures. This document is available in both PDF and HTML formats.