Consumer Scotland Performance Framework
Consumer Scotland Performance Framework, through which we measure our influence and impact. The document is available in both PDF and HTML formats.
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Performance Framework (HTML)
An HTML version of Consumer Scotland's Performance Framework, through which we measure our influence and impact.
Draft Work Programme 2024-2025
Consumer Scotland's Draft Work Programme 2024-2025 setting out our priorities for the coming year. We have also published our Investigation Prioritisation Criteria. These documents are available in both PDF and HTML formats.
Draft Work Programme 2024-2025 (HTML)
An HTML version of Consumer Scotland's Draft Work Programme 2024-2025
Investigations Prioritisation Criteria (HTML)
An HTML version of Consumer Scotland's Investigation Prioritisation Criteria.
Scottish Government consultation on Pension Age Winter Heating Payment
Consumer Scotland response to the Scottish Government's consultation on Pension Age Winter Heating. This document is available in both PDF and HTML formats.
Using Legal Services in Scotland
A Consumer Scotland briefing for the Scottish Parliament on perceptions and experiences of consumers in Scotland on using legal services. This document is available in both PDF and HTML formats.
Using legal services in Scotland (HTML)
An HTML version of a briefing for the Scottish Parliament on perceptions and experiences of consumers in Scotland on using legal services.
Smarter regulation and the regulatory landscape
Consumer Scotland responses to the UK Government's consultation on Smarter regulation and the regulatory landscape. This document is available in both PDF and HTML formats.
Ofgem Call for Input on standing charges
Consumer Scotland response to Ofgem's Standing Charges Call for Input. This document is available in both PDF and HTML formats.