The parcels market in Scotland (HTML)
Consumer Scotland insight report into the parcels market in Scotland.
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Supporting sustainable water use among Scotland’s consumers
Consumer Scotland report exploring consumer behaviours and attitudes in relation to household water use, and how consumers may be encouraged to use water more sustainably. The document is available in both PDF and HTML formats.
Supporting sustainable water use among Scotland’s consumers (HMTL)
Consumer Scotland report exploring consumer behaviours and attitudes in relation to household water use, and how consumers may be encouraged to use water more sustainably. The document is available in both PDF and HTML formats.
Consumer Scotland Performance Framework
Consumer Scotland Performance Framework, through which we measure our influence and impact. The document is available in both PDF and HTML formats.
Performance Framework (HTML)
An HTML version of Consumer Scotland's Performance Framework, through which we measure our influence and impact.
Draft Work Programme 2024-2025
Consumer Scotland's Draft Work Programme 2024-2025 setting out our priorities for the coming year. We have also published our Investigation Prioritisation Criteria. These documents are available in both PDF and HTML formats.
Draft Work Programme 2024-2025 (HTML)
An HTML version of Consumer Scotland's Draft Work Programme 2024-2025
Investigations Prioritisation Criteria (HTML)
An HTML version of Consumer Scotland's Investigation Prioritisation Criteria.
Scottish Government consultation on Pension Age Winter Heating Payment
Consumer Scotland response to the Scottish Government's consultation on Pension Age Winter Heating. This document is available in both PDF and HTML formats.
Using Legal Services in Scotland
A Consumer Scotland briefing for the Scottish Parliament on perceptions and experiences of consumers in Scotland on using legal services. This document is available in both PDF and HTML formats.