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  3. Consumer duty guidance
First published:
25 March 2024
Last updated:
25 March 2024

Consumer duty guidance

Consumer Scotland guidance for public authorities on how to meet the consumer duty. Documents include general guidance, guidance for senior decision-makers and how to carry out an impact assessment. These documents are available in both PDF and HTML formats.
  • Type: Guidance
  • Topic: Consumer Duty
 How to meet the consumer duty: guidance for public authorities

PDF 1MB

How to meet the consumer duty: guidance for public authorities HTML

HTML

 How to meet the consumer duty: guidance for senior decision-makers

PDF 296.3KB

How to meet the consumer duty: guidance for senior decision-makers (HTML)

HTML

 How to meet the consumer duty: carrying out an impact assessment

PDF 285.1KB

How to meet the consumer duty: carrying out an impact assessment (HTML)

HTML

 Consumer duty: consultation analysis

PDF 298.5KB

Consumer duty: consultation analysis

HTML

 Consumer duty evaluation tool

Word 19.8KB

 Consumer duty impact assessment template

Word 20.4KB

 Consumer duty impact assessment not required template

Word 18.5KB

 Consumer duty combined impact assessment

Word 34.9KB

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