Investigations

Consumer Scotland undertakes investigations into sectors or practices it considers cause, or may cause, harm to consumers, or in relation to our role of providing consumer advocacy and advice. We also use our investigations to examine opportunities for consumers in particular markets.

Our findings will equip us to advocate for solutions to minimise detriment and improve outcomes for consumers and small businesses. Our investigations include working closely with enforcement partners and other key organisations to enhance fair outcomes for consumers.

Consumer Scotland is currently investigating the benefits and risks for consumers in Scotland of using generative artificial intelligence tools (AI) to seek information and advice, pursue complaints or engage with organisations. 

Investigation launch: Scotland's used car sector (HTML)

The call for information is open until 5 December and submissions can be made via email to  usedcarinvestigation@consumer.scot.

Read the latest reports on our investigations.

Investigation reports

Read the latest news on our investigations.

Investigation news