Urgent action needed to improve transport for disabled people in rural Scotland
Disabled people highlight issue as significant barrier to accessing services.
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Significant challenges facing heat network customers in Scotland
New report highlights high prices, billing issues and reliability concerns.
Consumer Scotland publishes draft work programme
Consultation launched to help shape priorities for 2026-2027.
Affordability concerns as water bills set to increase
Scottish Water announces rise of 8.67% from April.
Greater protection for homes and businesses on heat networks in Scotland
Regulation introduces new rules on billing, fair pricing and handling of complaints.
Unacceptable delays to Christmas mail
Consumer Scotland urges action by Royal Mail and Ofcom to prevent future disruption.
Statement on extension to Warm Home Discount scheme
Welcome for automatic payments in Scotland but fundamental reform still needed.
New report highlights scale of challenges facing Scotland’s small businesses
Greater protections needed to boost profitability and support wider economic growth.
Reforms needed to drive greener postal deliveries in Scotland
Consumers need clear and affordable green choices to reduce emissions.
Information for consumers
Consumer Scotland does not provide advice direct to consumers, but we want to make sure you get the help and support you need. If you need help or support with a consumer issue, below is a list of organisations that may be able to help you.