Introduction

The following guidance documents have been published by Consumer Scotland to assist public authorities in meeting the consumer duty.

The guidance includes advice on the approach public authorities should take to meet the duty and advice on how to ensure the duty has been met.

We have published three documents including the main guidance for public bodies, guidance for senior decision-makers and how to carry out an impact assessment.

These documents are available in both PDF and HTML formats.

Guidance for public authorities

Guidance for senior decision-makers

Carrying out an impact assessment

Public consultation

Consumer Scotland has consulted on all the guidance documents. Feedback from the consultation has been used to prepare a final version of the guidance ahead of the duty’s full implementation in April this year.