The guidance
Introduction
The following guidance documents have been published by Consumer Scotland to assist public authorities in meeting the consumer duty.
The guidance includes advice on the approach public authorities should take to meet the duty and advice on how to ensure the duty has been met.
We have published three documents including the main guidance for public bodies, guidance for senior decision-makers and how to carry out an impact assessment.
These documents are available in both PDF and HTML formats.
Guidance for public authorities
Main guidance for public authorities on how to meet the consumer duty.
How to meet the consumer duty: guidance for public authorities HTML
Guidance for senior decision-makers
Guidance for senior decision makers on how to meet the consumer duty.
How to meet the consumer duty: guidance for senior decision-makers
How to meet the consumer duty: guidance for senior decision-makers (HTML)
Carrying out an impact assessment
Guidance on how to undertake an impact assessment to meet the consumer duty.
How to meet the consumer duty: carrying out an impact assessment
How to meet the consumer duty: carrying out an impact assessment (HTML)
Public consultation
Consumer Scotland has consulted on all the guidance documents. Feedback from the consultation has been used to prepare a final version of the guidance ahead of the duty’s full implementation in April this year.