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Why connecting with consumers should be integral to the thinking of regulators

A speech by Consumer Scotland Chief Executive Sam Ghibaldan on why good regulation should be based on a genuine understanding of consumers’ experiences and behaviours

New Board member appointed to Consumer Scotland

Lesley Halliday becomes the fifth member of the Consumer Scotland Board.

Rural communities in Scotland more at risk as UK landlines go digital

Survey shows greater vulnerability for consumers in remote areas.

Support for standard prices for UK postal services to protect rural communities

Consumer Scotland survey comes as Ofcom reviews future of universal postal service

Consumer Scotland publishes Draft Work Programme for 2024-2025

Public consultation launched to help shape priorities for next year.

Consumer Scotland responds to Ofcom’s report on the universal postal service

Price cap fall welcome, but consumers still facing high bills and energy debt

Chief Executive of Consumer Scotland Sam Ghibaldan comments on the latest energy price cap announcement from Ofgem

Consumer Scotland responds to Royal Mail stamp price increase

Director of Policy and Advocacy Douglas White highlights affordability issues for consumers

Response to consultation on Heat in Buildings Bill

Consultation proposes new laws on energy efficiency and the way we heat homes and buildings.

Consultation launched on draft consumer duty guidance for public bodies

New duty to put consumer interests at the heart of strategic decision-making.