How to meet the consumer duty: carrying out an impact assessment (HTML)
An HTML version of Consumer Scotland's guidance on carrying out an impact assessment to meet the consumer duty.
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Consumer duty guidance
Consumer Scotland guidance for public authorities on how to meet the consumer duty. Documents include general guidance, guidance for senior decision-makers and how to carry out an impact assessment. These documents are available in both PDF and HTML formats.
Work Programme 2024-2025
Consumer Scotland Work Programme 2024-2025 setting out our priorities. We have also published the responses to our public consultation on the draft work programme. Both documents are available in PDF and HTML formats.
Work Programme 2024-2025 (HTML)
An HTML version of Consumer Scotland's Work Programme 2024-2025.
5 December 2023 - CCVC Meeting Minutes (HTML)
15 June 2023 - Consumer Network Minutes (HTML)
21 September 2023 - Consumer Network Minutes (HTML)
Ofcom call for input on the future of the Universal Postal Service
Consumer Scotland response to Ofcom's call for input on the future of the Universal Postal Service. This document is available in both PDF and HTML formats.
Ofcom call for input on the future of the Universal Postal Service (HTML)
An HTML version of Consumer Scotland's response to Ofcom's call for input on the future of the Universal Postal Service.
Insights from latest Energy Affordability Tracker: Causes and impact of energy debt
Consumer Scotland briefing on our latest energy affordability tracker designed to help improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both PDF and HTML formats.