Summary of responses to the consultation on our Draft Work Programme 2024-2025 (HTML)
An HTML version of Consumer Scotland analysis of the 2024-2025 Work Programme consultation responses.
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How to meet the consumer duty: guidance for public authorities (draft) (HTML)
An HTML version of Consumer Scotland draft guidance for public authorities on how to meet the consumer duty
How to meet the consumer duty: guidance for senior decision-makers (HTML)
An HTML version of Consumer Scotland guidance for senior decision-makers on how to meet the consumer duty.
How to meet the consumer duty: carrying out an impact assessment (HTML)
An HTML version of Consumer Scotland's guidance on carrying out an impact assessment to meet the consumer duty.
Consumer duty guidance
Consumer Scotland guidance for public authorities on how to meet the consumer duty. Documents include general guidance, guidance for senior decision-makers and how to carry out an impact assessment. These documents are available in both PDF and HTML formats.
Work Programme 2024-2025
Consumer Scotland Work Programme 2024-2025 setting out our priorities. We have also published the responses to our public consultation on the draft work programme. Both documents are available in PDF and HTML formats.
Work Programme 2024-2025 (HTML)
An HTML version of Consumer Scotland's Work Programme 2024-2025.