Publications

Example 21/01/2022

Example 21/01/2022

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  • Consumer Scotland Performance Framework

    Consumer Scotland Performance Framework, through which we measure our influence and impact. The document is available in both PDF and HTML formats.

    Last updated 19 Dec 2023

  • The Universal Postal Service

    Consumer Scotland insight report on the Universal Post Service. The document is available in both PDF and HTML formats.

    Last updated 18 Dec 2023

  • The parcels market in Scotland

    Consumer Scotland insight report into the parcels market in Scotland. The document is available in both PDF and HTML formats.

    Last updated 18 Dec 2023

  • Consumers in Scotland and the transition to VoIP

    Consumer Scotland analysis of the impact on consumers in Scotland of the switch from traditional landlines to telephone calls over a broadband internet connection. The document is available in both PDF and HTML formats. We have also published a summary report.

    Last updated 11 Dec 2023

  • Supporting sustainable water use among Scotland’s consumers

    Consumer Scotland report exploring consumer behaviours and attitudes in relation to household water use, and how consumers may be encouraged to use water more sustainably. The document is available in both PDF and HTML formats.

    Last updated 11 Dec 2023

  • Energy Tracker: Insights from Autumn 2023

    A Consumer Scotland briefing on our latest energy affordability tracker designed to help improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both PDF and HTML formats.

    Last updated 30 Nov 2023