A Consumer Scotland briefing for the Scottish Parliament on perceptions and experiences of consumers in Scotland on using legal services. This document is available in both PDF and HTML formats.
Last updated 19 Jan 2024Consumer Scotland's Draft Work Programme 2024-2025 setting out our priorities for the coming year. We have also published our Investigation Prioritisation Criteria. These documents are available in both PDF and HTML formats.
Last updated 17 Jan 2024Consumer Scotland Performance Framework, through which we measure our influence and impact. The document is available in both PDF and HTML formats.
Last updated 19 Dec 2023Consumer Scotland insight report on the Universal Post Service. The document is available in both PDF and HTML formats.
Last updated 18 Dec 2023Consumer Scotland insight report into the parcels market in Scotland. The document is available in both PDF and HTML formats.
Last updated 18 Dec 2023Consumer Scotland analysis of the impact on consumers in Scotland of the switch from traditional landlines to telephone calls over a broadband internet connection. The document is available in both PDF and HTML formats. We have also published a summary report.
Last updated 11 Dec 2023Consumer Scotland report exploring consumer behaviours and attitudes in relation to household water use, and how consumers may be encouraged to use water more sustainably. The document is available in both PDF and HTML formats.
Last updated 11 Dec 2023Consumer Scotland response to the Department for Energy Security and Net Zero and Ofgem Heat Networks regulation: consumer protection consultation. This document is available in both PDF and HTML formats.
Last updated 05 Dec 2023Research commissioned by Consumer Scotland on private water supplies which builds on previous research exploring the challenges and experiences of private water supply users in Scotland.
Last updated 04 Dec 2023A Consumer Scotland briefing on our latest energy affordability tracker designed to help improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both PDF and HTML formats.
Last updated 30 Nov 2023