Consumer Scotland and complaints handling statistics
A report by Consumer Scotland on compliance with the 2007 Consumers, Estate Agents and Redress Act requirements on publication of complaint handling statistics.
Last updated 12 Nov 2024A report by Consumer Scotland on compliance with the 2007 Consumers, Estate Agents and Redress Act requirements on publication of complaint handling statistics.
Last updated 12 Nov 2024A Consumer Scotland scoping study into consumer challenges in the private and social rented housing sectors. This document is available in both PDF and HTML formats.
Last updated 12 Nov 2024A Consumer Scotland report on affordability of water and sewerage charges. This document is available in both PDF and HTML formats.
Last updated 28 Oct 2024Correspondence between Consumer Scotland and the Scottish Government on developing a heat network efficiency scheme for Scotland.
Last updated 22 Oct 2024Consumer Scotland's Annual Report and Accounts for the financial year 2023-2024.
Last updated 17 Oct 2024Consumer Scotland response to the Water Industry Commission for Scotland consultation on the Strategic Review of Charges 2027-2033: Draft Methodology. This document is available in both PDF and HTML formats.
Last updated 15 Oct 2024A Consumer Scotland insight report on Dynamic Pricing. This document is available in both PDF and HTML formats.
Last updated 11 Oct 2024A Consumer Scotland briefing report on consumer detriment in Scotland. This document is available in both PDF and HTML formats. This report replaces an earlier version which responds to feedback received.
Last updated 09 Oct 2024A Consumer Scotland briefing for MSPs on the Climate Change (Emissions Reduction Targets) (Scotland) Bill - Stage 1 debate. This document is available in both PDF and HTML formats.
Last updated 07 Oct 2024Consumer Scotland's response to a Civil Aviation Authority consultation on draft principles for aviation consumer environmental information. This document is available in both PDF and HTML formats.
Last updated 07 Oct 2024