Publications

Showing 1-10 of 22 results for filtered by Reports and Water

• Consumer Welfare Report

  Consumer Scotland's first statutory Consumer Welfare Report into how well the interests of consumers are being served in Scotland, where harm is being caused and the nature and extent of that harm.

  Last updated 05 Oct 2026

• Consumer research on water charges

  Research by IPSOS, commissioned by Consumer Scotland, as part of a regulatory process to decide future water charges in Scotland. These documents cover three phases of research.

  Last updated 11 Sept 2026

• Understanding the experiences of consumers in water debt

  Research exploring the experiences of consumers in water debt. The Consumer Scotland report is available in PDF and HTML versions.

  Last updated 28 Jul 2026

• Affordability of water and sewerage charges

  A Consumer Scotland report on the affordability of water and sewerage charges and the outlook for water poverty in Scotland. This document is available in both PDF and HTML formats.

  Last updated 19 Dec 2025

• Customer complaints - a comparison of published data across UK communication, energy, financial services and water sectors

  Consumer Scotland report examining how complaints data is publicly reported and used across a range of sectors. This report is available in PDF and HTML formats.

  Last updated 15 Dec 2025

• Consumer views on climate change, water and Scotland's future: Follow up research

  Findings from follow-up research conducted by Ipsos on behalf of Consumer Scotland, revisiting participants from a previous study, ‘Climate Change, Water, and Scotland’s Future’. This report is available in HTML and PDF formats.

  Last updated 19 Nov 2025

• Consumer Scotland Work Programme 2025-2026

  Consumer Scotland's Work Programme 2025-2026 which sets out our priorities for the coming year. We have also published a summary of responses to our public consultation on the draft work programme. Documents are available in both PDF and HTML formats.

  Last updated 27 Mar 2025

• Draft Work Programme 2025-2026

  Consumer Scotland's Draft Work Programme 2025-2026 setting out our priorities for the coming year. This document is available in both PDF and HTML formats.

  Last updated 21 Jan 2025

• Affordability of water and sewerage charges: The outlook for water poverty in Scotland

  A Consumer Scotland report on affordability of water and sewerage charges. This document is available in both PDF and HTML formats.

  Last updated 28 Oct 2024

• Consumer perceptions of and engagement with the transition to net zero

  A Consumer Scotland research report on consumer perceptions of and engagement with the transition to net zero. This document is available in both PDF and HTML formats.

  Last updated 28 Sept 2024