A range of information on heat networks including a briefing highlighting the role of Consumer Scotland and other consumer bodies, guidance for advisers and analysis of early complaints data. These documents are available in PDF and HTML formats.
Last updated 18 Mar 2026Consumer Scotland report examining how complaints data is publicly reported and used across a range of sectors. This report is available in PDF and HTML formats.
Last updated 15 Dec 2025An assessment of the impacts, challenges and opportunities for consumers in Scotland relating to expected changes in the GB energy retail market.
Last updated 24 Jun 2025Consumer Scotland investigation report into consumer protections in the insulation and low-carbon home heating sector. We have also published an interactive map of Scotland highlighting fuel poverty and heating demand in different areas of the country.
Last updated 10 Jun 2025A Consumer Scotland briefing on our latest energy affordability tracker to improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both HTML and PDF formats.
Last updated 22 May 2025A Consumer Scotland report, and supporting research conducted by Changeworks, which provides evidence to support the rollout of heat pumps and solar PV in Scotland. The report is available in HTML and PDF formats.
Last updated 15 May 2025A toolkit for policymakers to understand the consumer issues related to Scotland’s transition to being a country that no longer negatively contributes to global climate change and adapts to the changing climate. This document is available in HTML and PDF formats.
Last updated 07 May 2025Consumer Scotland's Work Programme 2025-2026 which sets out our priorities for the coming year. We have also published a summary of responses to our public consultation on the draft work programme. Documents are available in both PDF and HTML formats.
Last updated 27 Mar 2025Consumer Scotland's Draft Work Programme 2025-2026 setting out our priorities for the coming year. This document is available in both PDF and HTML formats.
Last updated 21 Jan 2025A Consumer Scotland report on designing energy support for disabled consumers, those with health conditions and the terminally ill. This document is available in both HTML and PDF formats.
Last updated 01 Dec 2024