Understanding the experiences of consumers in water debt
Research exploring the experiences of consumers in water debt. The Consumer Scotland report is available in PDF and HTML versions.
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The consumers left behind by the rise of digital banking
A blog post by Policy Officer David Jackson
Water debt leaves consumers 'stressed and ashamed'
Report highlights need for improvements to help those struggling with arrears.
2026-FOI-011: Supermarket complaints
Freedom of Information
We publish our Freedom of Information responses on this page.
Consumer Scotland response to Ofcom's Connectivity you can count on consultation
Consumer Scotland response to Ofcom's Connectivity you can count on consultation
Heat Networks: Guidance for advisers and caseworkers
An HTML version of a document to help advisers and caseworkers support heat network consumers.
Renewables Obligation (Scotland) Order 2009
Consumer Scotland response to a consultation on proposed amendments to the Renewables Obligation (Scotland) Order 2009 required to facilitate the introduction of the British Industrial Competitiveness Scheme.
Heat networks: A Toolkit to support advisers and caseworkers (HTML)
Heat networks information and guidance for advisers and caseworkers
A range of information on heat networks including a briefing highlighting the role of Consumer Scotland and other consumer bodies, guidance for advisers and analysis of early complaints data. These documents are available in PDF and HTML formats.