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Heat Networks regulation: consumer protection consultation

Consumer Scotland response to the Department for Energy Security and Net Zero and Ofgem Heat Networks regulation: consumer protection consultation. This document is available in both PDF and HTML formats.

Consumers in Scotland and the transition to VoIP

Consumer Scotland analysis of the impact on consumers in Scotland of the switch from traditional landlines to telephone calls over a broadband internet connection. The document is available in both PDF and HTML formats. We have also published a summary report.

Consumers in Scotland and the transition to VoIP (HTML)

Consumer Scotland analysis of the impact on consumers in Scotland of the switch from traditional landlines to telephone calls over a broadband internet connection.

The Universal Postal Service (HTML)

The parcels market in Scotland

Consumer Scotland insight report into the parcels market in Scotland. The document is available in both PDF and HTML formats.

The parcels market in Scotland (HTML)

Consumer Scotland insight report into the parcels market in Scotland.

Supporting sustainable water use among Scotland’s consumers

Consumer Scotland report exploring consumer behaviours and attitudes in relation to household water use, and how consumers may be encouraged to use water more sustainably. The document is available in both PDF and HTML formats.

Supporting sustainable water use among Scotland’s consumers (HMTL)

Consumer Scotland report exploring consumer behaviours and attitudes in relation to household water use, and how consumers may be encouraged to use water more sustainably. The document is available in both PDF and HTML formats.

Consumer Scotland Performance Framework

Consumer Scotland Performance Framework, through which we measure our influence and impact. The document is available in both PDF and HTML formats.

Performance Framework (HTML)

An HTML version of Consumer Scotland's Performance Framework, through which we measure our influence and impact.