Consumer duty guidance for public bodies published
New duty will make consumer interests central to strategic decision-making.
News
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Consumer Scotland statement on proposed changes to postal services
Under the proposals Royal Mail would only deliver second-class letters every other weekday and not on Saturdays.
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Consumer Scotland statement on increase in water bills
Scottish Water has announced a 9.9% rise from April.
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Consumer Scotland seeking views on future work programme
Consultation launched to help shape our priorities for 2025-2026.
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Consumer Scotland publishes January Newsletter
Publication highlights key actions to help consumers over the past quarter.
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Consumer Scotland statement after Ofcom fines Royal Mail £10.5m
Regulator acts after Royal Mail fails to meet delivery targets.
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People who are terminally ill need more help with their energy bills
Consumer Scotland also wants extra support for disabled people and those with health conditions.
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Consumer Scotland and NESO agree partnership to support energy consumers in Scotland
Consumer Scotland and National Energy System Operator sign Memorandum of Understanding in Glasgow
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Challenging winter for consumers after price cap rise
Consumer Scotland Head of Energy Kate Morrison comments on latest Ofgem announcement.
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Landmark agreement to put consumers at heart of future water investment and charging
Industry, regulatory and consumer bodies sign joint Memorandum of Understanding.