Consumer Scotland statement on reforms to the Universal Postal Service
Regulator Ofcom has announced changes to the Universal Service Obligation (USO) on Royal Mail.
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Transition to low carbon future must be accessible and affordable for all
Planning essential to ensure consumers in Scotland benefit from net zero energy reforms.
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Consumer Scotland statement on phased approach to RTS switch-off
Industry, government and regulator confirm gradual phase out from July.
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National action needed to protect consumers in Scotland’s green heating transition
Investigation recommends key actions for governments, regulators and industry.
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Island communities need new safeguards to improve postal services
Orkney, Shetland and the Western Isles have Scotland’s slowest deliveries.
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Consumers affected by RTS switch-off need greater protection
Suppliers urged to act quickly as start of switch-off approaches.
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Price cap fall welcome but consumers coping with rising energy debt
Consumer Scotland comments on latest Ofgem announcement.
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Consumer Scotland responds to Ofcom investigation into Royal Mail
Regulator has announced an investigation into missed delivery targets in 2024-2025.
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Sharp rise in consumers in Scotland coping with energy debt
Increase comes as regulator Ofgem prepares to announce new price cap.
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Consumer Scotland publishes spring Newsletter
Publication highlights key actions to help consumers over the past quarter.