Who we are
As a Non-Ministerial Office we are independent of the Scottish Government and accountable to the Scottish Parliament. Our Board commenced their responsibilities in April 2022.
Organisation
Chief Executive
Sam Ghibaldan has held a number of senior roles in government, consumer advocacy and utilities regulation.
His recent roles include :
- Programme Director for Consumer Scotland, leading to its establishment
- Director of the Customer Forum, focused on building the Strategic Review of Scottish Water around customers’ expectations
- Member of Scottish Power Energy Networks’ Customer Engagement Group
- Head of the Consumer Futures Unit in Citizens Advice Scotland
As a Senior Special Adviser in the Scottish Government between 1999 and 2007, he led the adviser teams of successive Deputy First Ministers.
Before that he worked in a corporate communications consultancy, on the Scottish devolution referendum campaign in 1997, and as a researcher in the House of Commons.
Board members
Our Board operates under agreed Standing Orders and we have a Framework Agreement with the Scottish Government.
Board governance
Our Board operates under agreed Standing Orders and we have a Framework agreement with the Scottish Government.
Board Minutes
Code of Conduct for Members
Framework Agreement
Register of Members' Interests
Standing Orders
Committees
We have three committees - Audit & Risk, Consumers in Vulnerable Circumstances and Energy Consumers
Audit & Risk Committee
We will publish more information about these committees once their activities are under way.