Consumer Scotland statement after Ofcom fines Royal Mail £10.5m
Regulator acts after Royal Mail fails to meet delivery targets.
Regulator acts after Royal Mail fails to meet delivery targets.
We were established by the Scottish Parliament to advocate on behalf of consumers and represent consumer interests.
We work in partnership with businesses, consumer bodies, the public and third sectors to promote the interests of consumers, understand consumer vulnerabilities and promote good business practice.
Consumer Scotland is an independent, Non-Ministerial Office accountable to the Scottish Parliament.
Find out more about who we are.
Our Strategic Plan 2023-2027 sets our priorities for the next four years