The guidance

Introduction

The following draft guidance documents have been published by Consumer Scotland to assist public authorities in meeting the consumer duty.

The draft guidance includes advice on the approach public authorities should take to meet the duty and advice on how to ensure the duty has been met.

We have published three documents including the main guidance for public bodies, guidance for senior decision makers and how to carry out an impact assessment.

These documents are available in both PDF and HTML formats.

Guidance for public authorities

Main draft guidance for public authorities on how to meet the consumer duty. 

Guidance for senior decision makers

Draft guidance for senior decision makers on how to meet the consumer duty.

Carrying out an impact assessment

Draft guidance on how to undertake an impact assessment to meet the consumer duty.

Public consultation

Consumer Scotland has consulted on all the guidance documents. Feedback from the consultation will be used to prepare a final version of the guidance which will be published ahead of the duty’s full implementation in April next year.