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Consumer Scotland was established under the Consumer Scotland Act 2020 and we are based at Thistle House, 91 Haymarket Terrace, Edinburgh EH12 5HD. You can contact our Data Protection Officer by post at this address or by email to corporateservices@consumer.scot
A key part of Consumer Scotland’s role will be to provide levy-funded advocacy in the energy, post and water sectors. Our workplan details why we are looking at these areas, our target outcomes and our provisional budget. This can be viewed as a PDF or HTML.
Our Interim Strategic Plan sets out our first year and future priorities. This can be viewed as a PDF or HTML
Consumer Scotland has published the first in a series of energy affordability trackers to help improve understanding of how the wider cost of living crisis is impacting energy consumers. Documents are available as PDF or HTML versions.
HTML version
A briefing paper drawing on the results of Consumer Scotland's first Consumer Spotlight: Energy Tracker highlighting new evidence on consumers’ experience of their energy supplier.
We have published our Draft Work Programme 2023-2024 setting out priorities for the coming year. The consultation period closed on February 17th and a our final Work Programme will be published in due course.
We have published our Draft Work Programme 2023-2024 setting out priorities for the coming year. We are consulting and further details, including how to respond through an online survey or by email or post, can be found on the News section of our website