Ofgem consultation: Energy consumer outcomes proposed implementation (HTML)
Consumer Scotland response to an Ofgem consultation on proposed options to implement an outcomes-based approach to regulating energy bills.
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Strategic Review of Charges Draft Determination consultation response
Consumer Scotland response to the Strategic Review of Charges Draft Determination consultation from the Water Industry Commission for Scotland. This document is available in PDF and HTML formats.
Strategic Review of Charges Draft Determination consultation (HTML)
Consumer Scotland response to the Strategic Review of Charges Draft Determination consultation from the Water Industry Commission for Scotland. This document is available in PDF and HTML formats.
Regulation of Legal Services Act: Commencement of second tranche of provisions (HTML)
An HTML version of a Consumer Scotland response to the Scottish Government's consultation on the commencement of the second tranche of provisions of the Regulation of Legal Services (Scotland) Act 2025.
Regulation of Legal Services (Scotland) Act 2025
Collection of responses to the Scottish Government on the commencement of provisions of the Regulation of Legal Services (Scotland) Act 2025.
Summary: Phase 3 of Strategic Review Of Charges 2027-2033 consumer research (HTML)
An HTML version of a Consumer Scotland summary report on Phase 3 of a series of three IPSOS research projects conducted with consumers on future water charges.
UK Government consultation: Reforming Consumer Protection for Home Upgrade Schemes
Consumer Scotland response to a UK Government consultation on reforming consumer protection for home upgrade schemes to support delivery of the Warm Homes Plan.
UK Government consultation: Reforming Consumer Protection for Home Upgrade Schemes (HTML)
Consumer Scotland response to a UK Government consultation on reforming consumer protection for home upgrade schemes to support delivery of the Warm Homes Plan.
Investigation launch: Consumer advice and information in the age of AI
Consumer Scotland investigation launch into the benefits and risks for consumers in Scotland of using generative artificial intelligence tools (AI) to seek information and advice, pursue complaints or engage with organisations. PDF and HTML versions are available.
Investigation launch: Consumer advice and information in the age of AI (HTML)
HTML version of Consumer Scotland's investigation launch into the benefits and risks for consumers in Scotland of using generative artificial intelligence (AI) tools to seek information and advice, pursue complaints or engage with organisations.