Publications

Showing 11-20 of 23 results for filtered by Analysis

• Consumer Experience of Electric Vehicles in Scotland

  A Consumer Scotland insight report into consumer experiences of electric vehicles in Scotland. This document is available in both PDF and HTML formats.

  Last updated 11 Aug 2024

• Lost in the post - the experience of consumer detriment in the parcels market

  A Consumer Scotland insight report into consumer detriment in the parcels market. This document is available in both PDF and HTML formats.

  Last updated 02 Aug 2024

• Briefing on the Regulation of Legal Services (Scotland) Bill - Stage 1

  Consumer Scotland briefing on the Regulation of Legal Services (Scotland) Bill for the Stage 1 debate. This document is available in both PDF and HTML formats.

  Last updated 22 Feb 2024

• Consumers in Scotland and the transition to VoIP

  Consumer Scotland analysis of the impact on consumers in Scotland of the switch from traditional landlines to telephone calls over a broadband internet connection. The document is available in both PDF and HTML formats. We have also published a summary report.

  Last updated 11 Dec 2023

• Energy Tracker: Insights from Autumn 2023

  A Consumer Scotland briefing on our latest energy affordability tracker designed to help improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both PDF and HTML formats.

  Last updated 30 Nov 2023

• Delivering household energy bill support this winter – options for the Chancellor at the Autumn Statement

  A Consumer Scotland briefing on delivering household energy bill support this winter and the options available for the Chancellor at the Autumn Statement. The document is available in both PDF and HTML formats.

  Last updated 16 Nov 2023

• Consumers and the transition to net zero

  Consumer Scotland report on consumer engagement and progress towards decarbonisation in Scotland. The document is available in both PDF and HTML formats.

  Last updated 08 Oct 2023

• Literature Review on Consumer Vulnerability

  A summary of academic literature and the approach of regulators to the issue of consumer vulnerability.

  Last updated 20 Sept 2023

• Consumer Spotlight on Energy 3

  Consumer Scotland has published the third in a series of energy affordability trackers to help improve understanding of how the wider cost of living crisis is impacting energy consumers. The document is available in both PDF and HTML formats.

  Last updated 25 Aug 2023

• Review of National Outcomes for the National Performance Framework

  Response from Consumer Scotland to the Scottish Government's Review of National Outcomes: call for evidence. The document is available in both PDF and HTML formats.

  Last updated 29 Jun 2023