Consumer Scotland analysis of the impact on consumers in Scotland of the switch from traditional landlines to telephone calls over a broadband internet connection. The document is available in both PDF and HTML formats. We have also published a summary report.
Last updated 11 Dec 2023A Consumer Scotland briefing on our latest energy affordability tracker designed to help improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both PDF and HTML formats.
Last updated 30 Nov 2023A Consumer Scotland briefing on delivering household energy bill support this winter and the options available for the Chancellor at the Autumn Statement. The document is available in both PDF and HTML formats.
Last updated 16 Nov 2023Consumer Scotland report on consumer engagement and progress towards decarbonisation in Scotland. The document is available in both PDF and HTML formats.
Last updated 08 Oct 2023A summary of academic literature and the approach of regulators to the issue of consumer vulnerability.
Last updated 20 Sept 2023Consumer Scotland has published the third in a series of energy affordability trackers to help improve understanding of how the wider cost of living crisis is impacting energy consumers. The document is available in both PDF and HTML formats.
Last updated 25 Aug 2023Response from Consumer Scotland to the Scottish Government's Review of National Outcomes: call for evidence. The document is available in both PDF and HTML formats.
Last updated 29 Jun 2023Consumer Scotland has published the second in a series of energy affordability trackers to help improve understanding of how the wider cost of living crisis is impacting energy consumers. The document is available in both PDF and HTML formats.
Last updated 14 Mar 2023Consumer Scotland has published the first in a series of energy affordability trackers to help improve understanding of how the wider cost of living crisis is impacting energy consumers. Documents are available as PDF or HTML versions.
Last updated 20 Dec 2022Our Interim Strategic Plan sets out our first year and future priorities. The document is available in both PDF and HTML formats.
Last updated 01 Sept 2022