Consumer Scotland seeks views on future work programme

Consultation launched to help shape key priorities for 2023-2024

Consumer Scotland has launched an online survey to help develop our annual work programme for 2023-2024.

The draft work programme, published today, sets out our priorities for the coming year across a range of subjects including energy, water and postal services.

It also covers key markets in the rest of the economy, and the development of our work relating to the Consumer Duty on public bodies, our investigations function and information for consumers.

Working collaboratively continues to be central to our approach and projects have been identified that add value rather than duplicating the work of other advice, regulatory and enforcement bodies.

The survey runs until February 17th and all those with an interest are invited to take part.

Feedback from our consultation will be used to inform Consumer Scotland’s final work programme, which will be published in March and laid before the Scottish Parliament.

Established under the Consumer Scotland Act 2020, Consumer Scotland is a Non-Ministerial Office, independent from government and accountable to the Scottish Parliament.

Chief Executive of Consumer Scotland Sam Ghibaldan said:

“Consumers are in an era of challenge and change. The cost of living crisis and the evolving transition to net zero are transforming the markets and services they use. Our draft work programme sets out proposals to use evidence of consumers’ experience and aspirations to help shape those markets and services.

“It includes a number of new proposed activities for 2023-2024, as well projects which continue the work Consumer Scotland initiated in its first year of operation.

"We want to hear from all those with an interest in consumer issues to help us focus our work and shape our final work programme.”


Consumer Scotland Draft Work Programme 2023-2024

Work Programme Consultation Survey 2023-2024

Feedback can also be sent by email to or by writing to:

Consumer Scotland

Meadowbank House

153 London Rd



Under the Consumer Scotland Act 2020 Consumer Scotland must publish an annual forward work programme setting out its priorities for the year and lay it before the Scottish Parliament.