Consumer Scotland has welcomed the final determination on water charges published today by the Water Industry Commission for Scotland (WICS).
The final determination sets out the level of charges customers will pay over the six-year period from 2027-2028 to 2032-2033.
As part of the Strategic Review of Charges process, Consumer Scotland worked closely with WICS and Scottish Water to ensure consumer priorities and evidence were reflected in decision making.
Chief Executive of Consumer Scotland, Sam Ghibaldan, said:
"This determination is a significant milestone for consumers and reflects a process that has subjected investment plans and charging proposals to robust independent scrutiny.
"Consumers told us they understood the need for investment in Scotland's water and wastewater services, but they wanted confidence that any increase in charges would be necessary, affordable and deliver clear benefits.
"Informed by our evidence of consumer views, the final determination sets water charges at a lower level than originally proposed. It should mean that consumers pay no more than is necessary while supporting investment to protect future services.
"We're pleased that consumer evidence and insight have played an important role in shaping the process and informing the final outcome.
"However, affordability remains a significant concern, particularly for lower-income households who continue to face pressure on their finances.
"It is essential that the water sector maintains a strong focus on affordability, demonstrates clearly what customers receive in return for their money and continues to improve support for those who need it most."
"Consumer Scotland will continue to work with WICS, Scottish Water, the Scottish Government and other partners to ensure consumer interests remain at the heart of decisions throughout the next regulatory period."
Background
A Memorandum of Understanding was signed by the Water Industry Commission for Scotland, Scottish Water and Consumer Scotland in November 2024.
The memorandum was established to ensure Scottish Water’s business plan was shaped by customer views and that WICS’ final determination of charges commands consumer support.
Consumer Scotland research to inform the SRC found consumers were generally willing to accept above-inflation increases in bills where there was a clear and credible link to investment and improvements.
Consumers recognised the need for investment to address ageing assets, climate resilience and service quality, but consistently emphasised the importance of transparency, accountability and value for money.
However, concerns remained about the cumulative impact of rising household and business bills.
Consumer Scotland is the statutory body for consumers in Scotland, which was established by the Consumer Scotland Act 2020.