Consumer Network for Scotland reconvenes

Members agree to work together to improve outcomes for consumers.

Key consumer bodies across Scotland are to collaborate to improve the experience of consumers in Scotland.

The reconvened Consumer Network for Scotland agreed that by working together on key issues they can maximise the impact they achieve for consumers.

Shared priorities to be considered by the Network, which will meet quarterly, include net zero, the cost of living and the protection of consumers in vulnerable circumstances.

Chaired by independent statutory body Consumer Scotland, the Network will also consider how it can work together to share existing research and data, understand the consumer journey and the accessibility of information, and identify emerging concerns and priorities for consumers in Scotland.

Chair of Consumer Scotland David Wilson said:

“We were delighted at the high level of enthusiasm to reconvene the Consumer Network, with key consumer bodies expressing a shared commitment to work together to improve outcomes for consumers in Scotland.

“There was clear agreement that the Network should be action-driven to achieve better outcomes for consumers through strong collaborative working across a range of important issues.”


Membership of the Consumer Network for Scotland:

Advice Direct Scotland

Citizens Advice Scotland

Competition and Markets Authority

Consumer Scotland

Chartered Trading Standards Institute (Scottish Branch)

Department for Business and Trade

Energy Saving Trust

Financial Conduct Authority

Federation of Small Businesses (Scotland)



Ombudsman Services

Society of Chief Officers of Trading Standards in Scotland

Scottish Government

Scottish Public Services Ombudsman

Trading Standards Scotland


Water Industry Commission for Scotland

The Consumer Network for Scotland would welcome engagement with other organisations working to represent and promote consumer interests. For further information contact