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A range of information on heat networks including a briefing highlighting the role of Consumer Scotland and other consumer bodies, guidance for advisers and analysis of early complaints data. These documents are available in PDF and HTML formats.
An overview of the work of the Heat Network Advice Service with case studies of consumers who have received advice as well as information on the actions Consumer Scotland is taking to support heat network consumers.
An HTML version of a briefing on the issues facing heat network customers in Scotland.
An HTML version of a document to help advisers and caseworkers support heat network consumers.
Consumer Scotland response to an HM Treasury consultation on the introduction of Electric Vehicle Excise Duty.
Consumer Scotland response to an HM Treasury consultation on the introduction of Electric Vehicle Excise Duty.
Consumer Scotland's Forward Work Programme 2026-2027 setting out our priorities for the coming year. We have also published responses to our public consultation on the draft work programme. Both documents are available in PDF and HTML formats.
HTML version of Consumer Scotland's Forward Work Programme 2026-2027 setting out our priorities for the coming year.
Letter to the Scottish Parliament's Net Zero, Energy and Transport Committee highlighting our findings and recommendations from our research on the circular economy, recycling, repair and disposal.
Letter to the Cabinet Secretary for Climate Action and Energy highlighting our findings and recommendations from our research on the circular economy, recycling, repair and disposal.