Dear [redacted]
REQUEST UNDER THE FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 (FOISA)
Thank you for your request dated 29/07/2025 under the Freedom of Information (Scotland) Act 2002 (FOISA).
Your request
Please find below the answers in bold to the questions outlined in your request.
1. The number of complaints received (2023, 2024, 2025 to date) about:
- Fake or misleading competitions - Nil
- Non-delivery of prizes – Nil
2. Any available summary data on:
- Company/organisation names involved – N/A
- Local authority areas – N/A
- Refinement of complaint type (if possible) – N/A
3. If the department does not hold this data, could you advise which official body or local authority holds these referral records? – We do hold data on consumer enquiries, however for the years 2023, 2024 and 2025 to date, we do not have any specific complaints relating to fake or misleading competitions or the non-delivery of prizes.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to;
Sam Ghibaldan,
Chief Executive
Consumer Scotland
Thistle House,
91 Haymarket Terrace
Edinburgh,
EH12 5HD
Or by email to: corporateservices@consumer.scot
Your review request should explain why you are dissatisfied with this response, and should be made within 40 working days from the date when you received this letter. We will complete the review in accordance with FOISA as soon as possible, and not later than 20 working days from the day following the date we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Scottish Information Commissioner. More detailed information on your appeal rights is available on the Commissioner’s website at:
https://www.itspublicknowledge.info/YourRights/Unhappywiththeresponse/AppealingtoCommissioner.aspx .
Yours sincerely
Sally Sandground
Data Protection Officer
Consumer Scotland