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General advice

Advice Direct Scotland

Advice agency, providing free and independent advice to the citizens of Scotland.

Advice Direct Scotland

Citizen Advice Bureaux 

A tool to help people find their local Citizen Advice Bureaux that offer face-to-face advice on a wide range of issues. 

Citizen Advice Bureaux

Citizens Advice Scotland

Independent advice network. Advice provided by the service is free, independent, confidential, impartial and available to everyone in Scotland.

Citizens Advice Scotland

Financial advice

Check my Council Tax 

This tool allows people to check if they are entitled to some of council tax reduction.

Check my Council Tax

Home Energy Scotland

Links to some organisations and funding that can help you manage your money, provide financial support and check if you’re eligible for benefits.

Home Energy Scotland

Money Advice Scotland

Scotland’s money charity, providing anonymous and confidential help for people with money worries.

Money Advice Scotland

Money Map Scotland

This tool helps to rounds up people’s online options to maximise their incomes and cut their costs.

Money Map Scotland

StepChange Debt Charity Scotland

A charity that supports people experiencing debt problems through telephone and online services.

StepChange Debt Charity Scotland

Reporting an issue

Financial Conduct Authority

The conduct regulator for financial service firms and markets in the UK. Report a scam or unauthorised firm or make a complaint about a financial product or service.

Financial Conduct Authority

Ofcom

May be able to help you complain or report issues relating to phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform.  Please note, Ofcom may not be able to deal with individual complaints for each of these areas and you can find out what they do and don't do.

Ofcom

Trading Standards Scotland

A local government service that works to protect consumers from illegal trading practices. To report an issue, contact your local trading standards office.

Trading Standards Scotland

Unresolved issues

Financial Ombudsman Service

Dispute resolution for unresolved complaints in financial services. Includes banking, insurance, PPI, loans, mortgages, pensions and investments.

Financial Ombudsman Services

Ombudsman Services

Help with unresolved complaints with energy or communications providers. 

Ombudsman Services.

Scottish Legal Complaints Commission

Complaints about lawyers in Scotland.

Scottish Legal Complaints Commission

Scottish Public Services Ombudsman

Complaints about public service organisations in Scotland.

Scottish Public Services Ombudsman

Additional Information

Not what you were looking for? Visit the Ombudsman Services website for a list of other organisations and ombudsman services.

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