Last updated:: 12 December 2022

Consumer support

If you need help or support with a consumer issue, below is a list of organisations that may be able to help you. Consumer Scotland does not provide advice direct to consumers, but we want to make sure you get the help and support you need.

General advice

Advice Direct Scotland

Advice agency, providing free and independent advice to the citizens of Scotland.

Advice Direct Scotland

Citizen Advice Bureaux

A tool to help people find their local Citizen Advice Bureaux that offer face-to-face advice on a wide range of issues.

Citizen Advice Bureaux

Citizens Advice Scotland

Independent advice network. Advice provided by the service is free, independent, confidential, impartial and available to everyone in Scotland.

Citizens Advice Scotland

Financial advice

Check my Council Tax

This tool allows people to check if they are entitled to some of council tax reduction.

Check my Council Tax

Home Energy Scotland

Links to some organisations and funding that can help you manage your money, provide financial support and check if you’re eligible for benefits.

Home Energy Scotland

Money Advice Scotland

Scotland’s money charity, providing anonymous and confidential help for people with money worries.

Money Advice Scotland

Money Map Scotland

This tool helps to rounds up people’s online options to maximise their incomes and cut their costs.

Money Map Scotland

StepChange Debt Charity Scotland

A charity that supports people experiencing debt problems through telephone and online services.

StepChange Debt Charity Scotland

Business support

Find Business Support

An organisation that directs businesses to Scotland’s public sector support. It gives customers an overview of all funding and services offered by public sector organisations across Scotland. This makes it quicker and easier for businesses to find the information, advice and support they need, when they need it.

Information is available for businesses of all sizes – from start-ups to established companies, from sole traders to large enterprises, from commercial businesses to social enterprises.

FindBusinessSupport

Reporting an issue

Financial Conduct Authority

The conduct regulator for financial service firms and markets in the UK. Report a scam or unauthorised firm or make a complaint about a financial product or service.

Financial Conduct Authority

Ofcom

May be able to help you complain or report issues relating to phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform. Please note, Ofcom may not be able to deal with individual complaints for each of these areas and you can find out what they do and don't do.

Ofcom

Trading Standards Scotland

A local government service that works to protect consumers from illegal trading practices. To report an issue, contact your local trading standards office.

Trading Standards Scotland