Our role
Consumer Scotland is the statutory, independent body for consumers in Scotland. We were established by the Scottish Parliament under the Consumer Scotland Act 2020 to advocate on behalf of consumers and represent consumer interests.
To achieve this, we will work collaboratively with a wide range of partners who have expertise in consumer issues across the public, private and third sectors.
This will build on the important work to date in Scotland, and support regulatory and enforcement bodies at a local and national level.
The Act defines a consumer as an individual or small business which purchases, uses or receives goods or services in Scotland.
Our funding comes from two sources. Our core funding comes from the Scottish Government’s annual budget as approved by the Scottish Parliament. We also receive funding for specific advocacy activities in the electricity, gas, post and water sectors via existing levy arrangements.
Our Focus and Functions
The Act sets out our five key areas of focus:
- Reducing harm to consumers
- Increasing consumer confidence in dealing with businesses that supply goods and services
- Increasing the extent to which consumer matters are taken into account by public authorities
- Promoting the sustainable consumption of natural resources and other sustainable practices
- Advancing inclusion, fairness, prosperity and other aspects of wellbeing in Scotland
The Act also includes six functions:
- Advocacy and advice
- Representation
- Research and
investigation - Information
- Recall of goods
- The Consumer Duty
We are accountable to the Scottish Parliament on how we perform against our focus and functions.
Partnership approach
Under Consumer Scotland's partnership approach we collaborate with a range of other organisations with interests and expertise in consumer issues.
As part of this partnership work we convene the Consumer Network for Scotland and the Energy Consumers Network.
Strategic Plan 2023-2027
Our first four year Strategic Plan sets out our strategy and areas of focus
Strategic Plan 2023-2027
Consumer Scotland Work Programme 2023-2024
Our Work Programme 2023-2024 sets out our priorities for the coming year.