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Our role

As the statutory, independent voice for consumers in Scotland, we will use data and analysis to represent consumer interests to the Scottish Parliament, business and the public sector.

To achieve this, we will work collaboratively with a wide range of partners who have expertise in consumer issues.

This will build on the important work to date in Scotland, and support regulatory and enforcement bodies at a local and national level.

Our remit

Our remit is set by the Consumer Scotland Act 2020.

The Act sets out our five key areas of focus:

  • Reducing harm to consumers
  • Increasing consumer confidence in dealing with businesses that supply goods and services
  • Increasing the extent to which consumer matters are taken into account by public authorities
  • Promoting the sustainable consumption of natural resources and other sustainable practices
  • Advancing inclusion, fairness, prosperity and other aspects of wellbeing in Scotland

The Act defines a consumer as an individual or small business which purchases, uses or receives goods or services in Scotland.

We are accountable to the Scottish Parliament on how we perform against this remit.

Interim Strategic Plan

Our Interim Strategic Plan sets out how we will operate in our first year, including our first-year priorities and future areas of focus.

Workplan for Energy, Post and Water

We receive core funding from the UK Government, and from consumers via existing levy arrangements for water, gas and electricity customers

Our Workplan for Energy, Post and Water details why we are looking at these areas, our target outcomes, as well as our provisional budget.